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§ 12. Inside the Black Box: How Psychology Informs the Arbitration Hearing

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Chapters
 
I. Psychological Processes
s. 31
 
The Primacy/Recency Effect
s. 33
 
Cognitive Load and Performance
s. 33
 
Attitudes and Persuasion
s. 35
 
Mode of Presentation
s. 38
 
The Story Model
s. 40
 
Biased Hypothesis Testing
s. 41
 
Witness Credibility
s. 43
 
Cognitive Heuristics
s. 44
 
Lawyer Decision Making
s. 47
 
II. What Can You Do About It?
s. 48
 
Conclusion
s. 53
 
References
s. 53